Support | Solutions | Professional Advancement
Position: Admissions Assistant
Reports to: Director of Enrollment Management and Community Engagement
Marlborough School’s Admissions Office is a highly-visible and fast-paced office. We are looking for an experienced multi-tasker who possesses strong interpersonal skills and is able to function effectively within a team environment. Excellent communication and customer service skills, attention to detail, and an upbeat attitude are essential.
The Admissions Office is the primary contact for families interested in Marlborough School. The office hosts numerous meetings and events throughout the year varying in size from 10-400 guests; communicates in print, through online sources, in person, and over the phone; works closely with hundreds of student, parent, and alumnae volunteers; and partners with the entire Marlborough School community in reaching our enrollment goals. In addition, staff within the Admissions Office participate with enthusiasm in activities and events that span the greater school community.
Candidates should be able to assist colleagues and visitors with all facets related to the school’s admissions process, including handling office tasks, providing polite and professional assistance via phone, mail, and email, and being a helpful and positive presence within the community. Candidates should always be prepared and responsive, and be willing to meet each challenge directly with care and compassion. Strong computer and organizational skills are required. Candidates should also have a strong customer-service focus and express a genuine desire to meet the needs of others.
At least 3-5 years of work experience in an administrative capacity.
Bachelor’s degree strongly preferred.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.