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Systems Support Administrator

  • 20 Jan 2023 10:00 AM
    Message # 13065749

    San Francisco Friends School (SFFS), a coeducational K-8 school, with approximately 450 students, seeks a self-motivated individual who has experience with supporting Apple and PC computers, devices, AV equipment and printers. The Systems Support Administrator is responsible for installing, configuring, troubleshooting, distributing and maintaining Apple iOS and OS X and Microsoft Windows devices, computers, peripherals and AV equipment. Reporting to the Director of Educational Technology, the Systems Support Administrator is responsible for providing hands-on management of client systems and classroom AV. Additionally, this personis expected to take a lead in researching and implementing solutions to the school’s technical needs and challenges. 

    This is a full-time, 12-month staff position. It is non-exempt with opportunities for overtime.

    Duties and Responsibilities: 

    • Image, upgrade, troubleshoot and repair Apple (550) and PC (25) computers and peripheral devices such as printers, cameras, and other mobile devices
    • Maintain JAMF instance for managing all Apple devices
    • Troubleshoot Meraki network as needed
    • Maintain and periodically audit server backups
    • Maintain inventory of equipment
    • Provide support and training for all campus wide applications
    • Provide support and maintenance for all audio-visual equipment
    • Responsible for sign-out of equipment (e.g. laptops, cameras, cables, etc.)
    • Manage helpdesk systemComplete helpdesk work orders as assigned
    • Provide support for Google Apps For Education
    • Provide a strong customer service focused approach
    • Assist teachers and students with classroom media and technology projects
    • Provide AV support for school events, which are occasionally after regular work hours
    • Work with outside vendors as needed
    • Perform tasks delegated by a supervisor 

    Qualifications: 

    • Bachelor Degree or 3 years equivalent experience
    • Expert knowledge Apple OS X and iOS
    • Minimal knowledge of TCP/IP networking, related network services (i.e. DNS, SMTP, DHCP)
    • Must be physically able to lift and carry up to 40 lbs.
    • Preferred Qualifications: 
    • Apple-certified Desktop and Portable Technician
    • Experience or exposure working in an academic environment
    • Knowledge of Google Apps for Business or Schools
    • Experience supporting wireless networks
    • Experience with JAMF
    • Knowledge of Synology NAS
    • Knowledge of Windows Server

    Preferred Skills:

    • Strong written and oral communication skills
    • Ability to clearly communicate technical concepts to non-technical users
    • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner
    • Excellent organizational and time management skills
    • Patience, humor and excellent people skills

    Interested candidates should send a cover letter, resume, and three references to:

    Ryan Gallagher, Director of Educational Technology
    San Francisco Friends School
    250 Valencia Street
    San Francisco, California 94103
    rgallagher@sffriendsschool.org

    The pay range for this position is $38-$43 per hour. The starting rate is based upon, but not limited to, several factors that include type and years of experience, education level, and expertise.

    The San Francisco Friends School is an equal opportunity employer and does not discriminate on the basis of race, national origin, religion, gender, gender identity or expression, sexual orientation, disability, age, military or veteran status, marital status or any other category protected by law. The school also makes reasonable accommodations for qualified applicants with disabilities; candidates who need accommodations in order to apply for this position should contact Tracie Mastronicola tmastronicola@sffriendsschool.org.





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