Help Desk Support Technician (Part-Time)
Reports to: Head of School
Park Century School was founded in 1968 as an independent not-for-profit, co-educational day school to meet the needs of children who learn differently. Park Century serves students between the ages of 6 to 14, or grades 1st to 8th, living in the South Bay to the San Fernando Valley and throughout the greater Los Angeles area. Park Century’s mission is to empower bright children with learning differences to reach their academic and personal potential. Students flourish within our individualized, evidence-based curriculum and supportive environment. In collaboration with their families, the school inspires students to develop into resilient self-advocates and builds a foundation for lifelong achievement.
Park Century School is founded on the principle of honoring the diversity of the human and educational experience. We seek applicants who recognize that all children can learn when provided with explicit instruction targeted at meeting students' individual needs. Park Century School seeks candidates committed to creating a diverse, equitable, and inclusive teaching and learning community. We value multiple perspectives and do not discriminate on the basis of race, culture, religion, age, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
The Help Desk Support Technician provides support to the School Community in the areas of Instructional Technology and Information Systems. The responsibilities for this position will vary significantly throughout the academic year and may occasionally require evening and weekend commitments. We value candidates who can patiently support faculty, staff, students, and sometimes parents; someone who can calmly participate in the varied demands of our busy Technology Support Center; and someone who can work independently or as part of a team.
Essential Duties and Responsibilities:
■ Abides by the policies and guidelines contained in the Park Century School Employee Handbook
■ Provide technical support for the campus community’s software and hardware-related problems.
■ Perform preventive maintenance on device systems, printers, and equipment
■ Manage inventory and maintenance for the following: school-owned employee and student devices, loaner device pool, and printers/copiers
■ Manage imaging process for new and repurposed devices;
■ Set up and manage student and employee accounts (Google Workspace and other platforms, software, and online systems).
■ Manage campus phone system, including assignment of extensions and hardware
■ Assist with password resets including Google Suite and other account management
■ Supervise the system-wide inventory of educational technology assets including laptops, iPads, software, etc.
■ Monitor the electronic help desk ticketing system. Communicate the status of response to end users and detailed information of job status or resolution into the ticketing system.
■ Supervise and assist with technology support skills
■ Perform general troubleshooting and required maintenance of equipment, and furnishings (including but not limited to iPads, printers, laptops, projectors, Apple Tvs, AV).
■ Set up, troubleshoot, and repair classroom audio/video equipment
■ Set up, troubleshoot, and repair various printers located throughout the campus, including replacing toner and managing the toner inventory.
■ Provide technical and fundamental audio-visual support and live streaming for some evening and weekend events
■ Assist the outside IT Support Information System with network troubleshooting
■ Act as a liaison between students/faulty and the Deans to ensure that the network meets the daily needs of our school
■ Respond to technology help ticketing systems, primarily in the areas of laptops, iPads, Google Suite, Printers, and copiers; support help ticket response in other areas when needed
■ Support the Audio Visual/Lighting requests in the use and upkeep of audio-visual equipment campus-wide
■ Research, identify, evaluate and recommend new technologies for both classroom and administrative uses
■ Remain current on new developments in software, hardware, networks, telecommunications, training, and maintenance
■ Technical Support for Summer and Extended Program Divisions especially during Summer Camp programs
■ Provide vision, leadership, day-to-day management, maintenance, and support of the IT department, including data network, WIFI, firewall and security issues, databases, servers, printers, and telephone systems
■ Develop a strategic and long-range technology plan (with the Head of School) and manage the hardware, software, and services IT budget.
■ Manage vendor relations, procurement, installation, and implementation of information systems.
■ Oversee and manage third-party technology consultants to set priorities, ensure reliable network performance, perform routine maintenance, and upgrade systems.
■ Manage inventory of all school-owned or leased equipment, including desktops, laptops, iPads, digital projectors, copiers, printers, etc., and order supplies.
■ Maintain and evaluate essential processes and procedures, including; security, risk management, retention, backup, compliance, and recovery.
■ Provide technical support to the Technology Support Center, employees, students, and sometimes parents.
■ Assist teachers with our learning management system, electronic grade book, entering grades, and entering grading comments.
■ Assist setup, deployment, and maintenance of faculty and staff laptops. Including troubleshooting and repair, as needed.
■ Assist with setup, deployment, and maintenance of computers in various computer labs and general use computers on campus, including troubleshooting and repair, as needed.
■ Assist with setup, deployment, and maintenance of iPads for the iPad program in elementary and the various iPads throughout the campus.
■ Set up, troubleshoot, and repair classroom audio/video equipment.
■ Troubleshoot various applications installed on computers and iPads.
■ Assist with the teaching of individual and group workshops for employees on a variety of technology subjects.
■ Respond to and work on special projects as needed or requested.
■ Two-year/associate’s degree or higher required (four-year degree preferred) in Information Technology, Information Systems, Computer Science, or a closely related field
■ Knowledge of operating systems, hardware, and software
■ Experience in an educational setting is desirable
■ Functional knowledge of network concepts such as TCP/IP and Ethernet
■ Fluency and comfort with multiple operating systems, e.g. Google Workspace
■ 2+ years of experience troubleshooting and using Mac OS X and iOS
■ Knowledge of basic networking
■ Strong technology literacy
■ Experience working with technology in an academic environment
■ Familiarity and experience with Active Directory, IP Networks, and DHCP
■ Experience troubleshooting printers
■ Basic knowledge of wireless networking implementation, configuration, and security
■ Extremely well-organized with a detail-oriented approach to work
■ Expertise in widely used software packages
■ Problem solving, flexibility, initiative, and patience
■ Ability to work and focus with multiple distractions, projects, and changing priorities
■ Good at prioritizing and multitasking
■ Good written and oral communication
■ Ability to explain technical jargon to general audiences and to be patient with new technology learners
■ Available for occasional night and weekend work
■ Ability to travel to technology workshops and conferences
■ Flexible and collaborative team player
■ Ability to lift and move 50 pounds, climb 15ft and crawl under and around furniture to install equipment
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical demands: While performing the duties of this job, the employee is required to sit in on meetings and work on a computer for long periods; and is occasionally required to walk, reach with hands and arms, balance, stoop, talk, and hear. The employee must occasionally lift and move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
Submit your cover letter and resume to:
Park Century School
3939 Landmark Street
Culver City, CA 90232
The School's policy is to provide equal employment opportunity for all applicants and employees, and to make employment decisions based on merit, qualifications and competence. The School does not unlawfully discriminate on the basis of an individual’s sex (including gender, gender identity, gender expression, transgender, pregnancy and breastfeeding), race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), color, national origin, ancestry, religious creed (including religious dress and grooming), sexual orientation (including heterosexuality, homosexuality and bisexuality), age (40 and over), marital status, military or veteran status, genetic characteristic or genetic information, physical or mental disability, or any other characteristic protected by federal, state or local laws.
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